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General Information

Artwork Fees
Watches: Most watch orders are subject to a $50 set-up fee. When reordering, a $30 change of design fee will apply if any changes are made to the original design or style.

Plaques: For most plaque orders, there is no set up charge, however a set-up fee may apply for artwork or photos that are not submitted digitally or for photo changes from plaque to plaque.

Acceptable Artwork Formats
We prefer vector format artwork - cdr, ai, eps or pdf - but can accept a variety of other formats, including jpg, tiff, bmp, pdf, gif, eps, and doc. If you are unable to send a digital file, you can mail a hard copy of your artwork to our address below or fax to 508-668-6643.

Digital files may be sent on disk or E-mailed to You may also upload your artwork: click here.

High Quantity Orders / Bid Requests
For quantities of 200 or more watches, please call or E-mail us and we'll prepare a special price quotation. Also, we are happy to comply with your school or company bid requests. 

Click here for a list of frequently asked questions


Delivery Time
Delivery time for watches and clocks is approximately 4-5 weeks depending on time of the year. For rings, delivery time is approximately 8-12 weeks. Plaques will ship within 10 working days of artwork confirmation. Be sure to order early for holiday and banquet delivery. See Rush Service for quick delivery info.

Rush Service
Rush Service prioritizes your watch or clock order for a $50 fee. Production time is approximately 10-14 business days (not applicable to Medallion Logo watch orders). Express shipping charges may apply. If you need delivery in less than 10 days, please call us. Please call us for rush service inquiries on clocks, plaques and rings.

Customers are responsible for shipping charges. All orders ship via UPS unless otherwise requested.

Additional Items
In addition to the products featured on this website, we may be able to provide you with something different. If you don't see what you're looking for, please ask.


Men's and Ladies Sizes
Most SMi Watches are available in men's and ladies sizes. You may combine both sizes to reach your final order quantity. Ordering both sizes will NOT increase your unit or set-up cost.

Watch Bands
Exclusive and Professional Collection watch bands are Padded Genuine Leather with stitched reinforcement. Leather bands are available in alligator or smooth patterns (black or brown). Royal Collection bands are stainless steel with adjustable clasps. Most watches available with Gold or Silver metal expansion bands. Click here or see individual watch collections for more details.

Watch Packaging
All SMi Watches come individually packaged. Click here for a description and image of the packaging included with the watches for each collection. Upgrade options are available, see below.

Watch Upgrades
Many upgrade options are available for our watches including medallion logo, laser engraving, certificates, expansion bands and packaging. Click here for more information.

Watch Dimensions
Click here for a list of dimensions (casing diameter in millimeters) for SMi Awards brand watches.

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© SMi Awards LLC l One Merchant Street, Suite 107 l Sharon, MA 02067 l 1-800-326-8463